01 Introduction
This Privacy Policy applies to Heartshot: Arrow Escape ("App"), a casual mobile puzzle game.
This policy describes how information may be handled when you download, access, or use the App. The types of information processed depend on the features available in your version of the App and the services actually integrated into it.
By using the App, you acknowledge that you have had the opportunity to read this Privacy Policy. Where applicable law requires consent for particular data processing activities, we will seek that consent as required.
02 Information We May Collect
The App is designed as a casual puzzle game. Depending on the App's implementation and your use of its features, certain information may be processed.
2.1 Gameplay and Device Information
Information related to gameplay or your device may include:
- Game progress, level completion, scores, and gameplay events.
- Device model, operating system version, language, and App version.
- Diagnostic information, crash reports, and performance data, if diagnostic tools are used.
- General technical identifiers used by the App or its service providers, where applicable.
2.2 Advertising Information
If advertising services are integrated into the App, advertising providers may process information such as advertising identifiers, ad interactions, approximate location derived from IP address, or information needed to deliver and measure advertisements, subject to applicable permissions and law.
2.3 Information You Provide
If you contact us by email, we may receive your email address and the information you choose to include in your message, such as your question, feedback, or a technical issue report.
2.4 Information We Do Not Intentionally Request
We do not need your name, postal address, phone number, or precise location to play the basic puzzle game, unless a particular feature expressly requests such information.
Please do not include sensitive personal information in messages to us unless it is necessary to address your request.
03 How Information May Be Used
Information processed through the App may be used for the following purposes, where applicable:
- Provide gameplay: Run the game, maintain game functionality, and support level progression.
- Improve performance: Diagnose crashes, identify bugs, and improve stability and compatibility.
- Support advertising: Display advertisements, measure ad performance, prevent invalid ad activity, and manage ad delivery where advertising services are used.
- Respond to requests: Reply to questions, feedback, and support emails.
- Protect the App: Detect abuse, investigate technical issues, and help maintain the security of the App.
- Meet legal obligations: Comply with applicable laws and respond to lawful requests where required.
The legal basis for processing, where required to be identified by law, may include your consent, the performance of a service you request, our legitimate interests, or compliance with legal obligations, depending on the circumstances and jurisdiction.
04 Advertising and Analytics
The App may use third-party advertising or analytics services, depending on the features included in the version you use.
These providers may use technologies such as SDKs, cookies where applicable, or mobile advertising identifiers to deliver ads, measure performance, understand general usage patterns, or help detect fraudulent activity.
The information processed and the available controls depend on the provider, your device settings, the App's configuration, and applicable law.
Personalized Advertising
Where applicable, advertising personalization may depend on your consent, device settings, and the choices offered by the relevant advertising provider. You may be able to limit ad tracking or reset your advertising identifier through your device settings.
Rewarded Ads
If the App offers optional rewarded advertisements, you may choose to view an ad in exchange for an in-game reward. The availability and operation of this feature depend on the App version.
We recommend reviewing the privacy information provided by the advertising services actually used in the App.
05 How Information May Be Shared
We do not sell your personal information in exchange for money. Information may, however, be shared or made available in the following circumstances, where applicable:
- Service providers: With vendors that help operate the App, deliver advertising, provide analytics, or diagnose crashes.
- Legal requirements: Where disclosure is required by law or is reasonably necessary to respond to valid legal processes.
- Safety and protection: Where necessary to investigate fraud, address security issues, or protect rights and safety, subject to applicable law.
- Business changes: In connection with a merger, acquisition, or transfer of relevant business assets, subject to applicable privacy requirements.
- With your direction: When you ask us to share information or otherwise authorize a disclosure.
Third-party providers are responsible for their own processing activities as described in their applicable privacy notices and agreements.
06 Data Retention
Information is retained only for as long as reasonably necessary for the purposes described in this policy, including providing the App, addressing support requests, maintaining security, and meeting legal obligations.
Retention periods may vary depending on the type of information, the service involved, and applicable legal requirements.
Some information may be retained by third-party service providers under their own retention policies. Uninstalling the App may not automatically delete information that has already been processed by those providers.
07 Data Security
We take reasonable measures designed to protect information processed through the App against unauthorized access, loss, misuse, alteration, or disclosure.
The safeguards used may include technical and organizational measures appropriate to the nature of the information and the services involved.
However, no method of electronic storage or transmission is completely secure. We cannot guarantee absolute security.
08 Children's Privacy
We take children's privacy seriously. The App's intended audience and applicable age requirements should be determined based on its actual design, distribution settings, advertising configuration, and the laws of the regions where it is offered.
We do not knowingly collect personal information directly from children in violation of applicable law. Where additional parental consent or other protections are required, those requirements should be followed.
If you are a parent or legal guardian and believe that a child has provided personal information inappropriately, please contact us. We will review the request and take appropriate steps as required by applicable law.
Parent or guardian inquiries:
[email protected]09 Your Privacy Rights
Depending on where you live and the laws that apply, you may have rights regarding your personal information, which may include:
- Requesting access to certain personal information we hold about you.
- Requesting correction or deletion of personal information, where applicable.
- Objecting to or requesting restrictions on certain types of processing.
- Withdrawing consent where processing is based on consent.
- Requesting a copy of certain information in a portable format, where required by law.
- Exercising applicable choices regarding targeted advertising or certain data sharing practices.
To make a privacy-related request, email us using the contact details below. We may need to verify your request before responding and may be unable to fulfill certain requests where an applicable legal exception applies.
We will handle requests within the timeframes required by applicable law.
10 Third-Party Services
The App may rely on third-party platforms and services, such as mobile app distribution platforms, advertising networks, analytics providers, and diagnostic tools.
These services may collect or process information according to their own privacy policies and terms. We do not control all of their practices.
Examples may include services provided by the platform through which you download the App and any advertising or analytics providers integrated into the version you use.
Please review the relevant third-party privacy policies for more information about their data practices.
11 International Data Transfers
Depending on the service providers used by the App, information may be processed or stored in countries other than the country in which you live.
Where applicable law requires safeguards for international transfers, appropriate measures should be implemented in accordance with those legal requirements.
The safeguards and transfer arrangements may vary depending on the service provider, the type of information, and the jurisdictions involved.
12 Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes to the App, the services we use, our information practices, or applicable legal requirements.
When we make changes, we will update the effective date shown at the top of this page. Where required by law, we will provide additional notice or obtain your consent.
We encourage you to review this page periodically to stay informed about how information may be handled when you use the App.
13 Contact Us
If you have questions about this Privacy Policy, our information practices, or a privacy-related request, please contact us by email.